SHIPPING

Shipping options

Order processing time

Shipping restrictions

Multilpe addresses

Taxes & duties

Order tracking

International shipping
 




SHIPPING OPTIONS
 

We offer free standard shipping on all orders, exchanges and returns within Canada. 

For our return policy, please visit our Return & Exchange information page. 

 

All packages are shipped via UPS from our warehouse in Vancouver, British Columbia and we offer the following shipping options:

· Standard: 5 to 7 business days after processing – Free
· Expedited: 2 to 3 business days after processing - $15
· Express: 1 to 2 business days after processing- $22

Orders placed Monday through Friday by 12 PM PST will be shipped the same day. Orders placed Monday through Friday after 12 PM PST will be shipped the following business day. All orders placed on weekends and holidays will be shipped the following business day.

All orders are subject to credit authentication. During busy periods such as sale and holiday, additional processing time may be required.

Orders shipped via Express and Expedited shipping must be placed Monday through Friday by 12 PM PST in order to be shipped the same day. If they are received after 12 PM PST, they will be shipped the following business day.

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ORDER PROCESSING TIME

The total time it takes to receive your order is the sum of processing time (payment authentication and packing) and shipping time (the time it takes for your order to go from our warehouse to your shipping address).

Our warehouse is closed on evenings, weekends and holidays, so only orders placed on Monday through Friday by 12 PM PST will be processed the same day. Orders placed at all other times will be processed and shipped out the following business day. During sale and holiday periods, processing time may increase due to very high order volumes.

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RESTRICTIONS

At this time we are currently unable to ship to P.O. boxes.

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MULTIPLE ADDRESSES

You may only ship to one address per order. Please place separate orders for items that require shipping to more than one location.

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TAXES & DUTIES

We do not charge duties as all orders are shipped within Canada to Canadian addresses. Please see our payment terms for tax details.

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ORDER TRACKING

Once you have placed an order, you can check its status at any time by logging into your account and going to your Order History page. Here you will be able to see your full order history and your UPS tracking number.

Once your order has shipped, you can check the shipment progress of it by checking your Order History, or by referring to the shipment confirmation email you received and clicking on the UPS tracking number. It may take up to 72 hours for your tracking number to be activated on the UPS website.

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INTERNATIONAL SHIPPING

Please visit one of our international sites for orders outside of Canada:

 Australia

Germany

Turkey

USA

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Still have questions? Send an email to customersupport.ca@mavi.com.