Fit Guide

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Wholesale Operations Associate, Mavi Group

Mavi Jeans Canada/34 Heritage is seeking a talented full-time, Wholesale Operations Associate to join our expanding team in Vancouver, BC. This individual must have an interest in the apparel industry and an aptitude for analytical work. The Wholesale Operations Associate will assist in driving our business by monitoring and expediting merchandise to wholesale customers.

KEY RESPONSIBILITIES

1. Customer service support
  • Process incoming purchase orders, making sure quantity, price and discount details are correct; and advise on availability and backorders
  • Provide stock availability and sales reports as requested
  • Monitor pending orders
  • Process any incoming customer phone orders
2. Provide product suggestions as needed to optimize sales
  • Process customer return authorizations and product replacements
  • Advise sales representatives of any production issues (cancellations, switches)
3. Respond to any individual customer queries
  • Coordinate return/exchange/repairs of defective items
  • Coordinate with retail stores to process individual customer phone orders
4. Regular communication with Production Planner for stock replenishment requests

5. Administrative duties such as checking faxes/answering the phone/filing

6. Compiling and sending reports to all Canadian sales representatives

7. System clean-up of shippable goods before month-end


DESIRED SKILLS/EXPERIENCE

1. Previous experience in a fast-paced office environment; preferably in an operations/customer service role

2. Proactive and energetic, flexible and works well under pressure

3. High level of organization and attention to detail

4. Ability to effectively problem solve a variety of issues with a sense of urgency

5. Excellent PC skills, including Microsoft Office (Intermediate level)

6. Post-secondary education – college diploma or degree

     Please submit cover letter and resume to career.ca@mavi.com