March 18, 2020
To our customers:
On behalf of everyone at Mavi, our hearts go out to all those impacted by COVID-19. In these difficult times, we want to reassure you that we are taking every precaution and that we consider this a very serious matter.
To do our part to limit the spread of the coronavirus, we have decided to close our Mavi stores until further notice. The majority of our office staff, including our customer support teams, will be working remotely to practice social distancing.
Our online store will remain open as usual and we have extended our return policy by an additional two weeks. While Canada Post continues to pick up our orders on a daily basis, as of today, Canada Post has stated they have suspended normal delivery guarantees for their parcel service. Therefore, shipping times could vary from our regular windows.
As always, we value open and continuous communication. Please remember that we will be available on our social media channels and at email@example.com.
Although we are apart, we are in this together.