Fit Guide

Payment

PAYMENT OPTIONS

We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. Mavi egift cards are coming soon!

CREDIT CARD SECURITY

Mavi provides a safe and secure checkout by encrypting your credit card information using Secure Socket Layer (SSL) encryption. For more information about our secure checkout, please read our Privacy Policy.

TAXES & DUTIES

Taxes applied to orders are determined by the province or territory of the shipping address. Prices displayed on the website do not include taxes. When you proceed to the checkout, taxes will be subtotaled below the product and shipping total.


We do not add import duties to any orders. All orders are shipped from within Canada to Canadian addresses.

ORDER CONFIRMATION

If you have placed an order, your order will be available within the My Account, Order History section of the site. If you do not see your order displayed on this page, it was not placed successfully and you must return to your Shopping Bag to complete the checkout process again. When your order is successfully completed you will also receive an order confirmation email with your order details. We will send you a second email once your order has been shipped and we have charged your credit card.

ORDER CANCELLING

To cancel or change an order you recently completed, please contact customer support as soon as possible. We can be reached by calling 1-888-311-6284 or by emailing customersupport.ca@mavi.com. Please allow up to 2 business days to respond to email inquiries. We will make every effort to accommodate your request. Please note that our system is designed to fulfil orders very quickly, so we cannot cancel or change an order once it has entered the shipping process. If you are unable to cancel or change an order, you may return or exchange it for free. 

PRICE ADJUSTMENTS

If your previously purchased merchandise is marked down within 7 days of the original order date, we will process a one-time price adjustment for the difference. To request a price adjustment, send an email to customersupport.ca@mavi.comand include your order number, full name and billing address.

GIFT CERTIFICATES

We are currently not able to offer gift cards or gift certificates as a form of payment on ca.mavi.com. Please note that gift cards purchased in our Mavi store locations cannot be used online. 

FRAUD PROTECTION

All payment forms are subject to verification and review. Mavi Jeans Inc. reserves the right to refuse to process any transaction, sale or shipment of orders due to suspected fraud or unauthorized or illegal activity. To find out more about our fraud protection program, please see our Terms of Use.